Home > Refund & Cancellation

Galileotelescope.com - BUYER PROTECTION POLICY:

We truly understand that our buyers trust us solely when they buy the product from our site. Hence, we take responsibility for any dis-satisfaction arising there of.

100% MONEY BACK GUARANTEE:

We have a 7 Day 100% No Questions Asked Money Back Guarantee”. If you are not satisfied with our product, just return it back to us within 7 days from the date of purchase in its original packing. We will credit back 100% of your money (less shipping costs) immediately.

After 7 days from the date of purchase, a minimum of 20% restocking fee will apply. All returned goods must have a Return Goods Authorization (RGA) number. No cash refund will be made. A credit note will be issued for the returned goods, which can be used for future purchases. The item needs to be returned in NEW, resalable condition with all original boxes and packing within 14 days.

No returns will be made on opened software, damaged - or used items or publications. We take utmost care in packing to safeguard your interests. However, we are not responsible for any damage during transit

100% FREE REPLACEMENT POLICY:

We have a No Questions Asked Free Replacement policy. If you are not satisfied with the product received by you, you can simply claim a replacement of the same. Just e-mail us and we will ensure that you get a free replacement.

CUSTOMER CARE:

You can call us in our helpline 09323554536 between 9 am & 10pm.IST
You can SMS your queries to 09323554536
You can e-mail us at astrocare@galileotelescope.com regarding any queries.
Please quote your order number for immediate follow-up.